SHIPPING / RETURNS / LEGAL
Shipping: This business is a one gal show so the time I need to prepare an order for shipping varies. I ship most orders within 3 - 5 business days. Pre - order shipments will have shipping estimates on the item listing. We also ship everything USPS First Class Or Priority (based on weight) with tracking to provide you the ability to locate your package when it is in transit to you. Please Note: The customer is responsible for ensuring we have the correct address prior to shipping. We ship to the address provided via website checkout. Delivery times do not include Saturday, Sunday or Holidays.
Shipping Disclaimer: Yarn Mamas is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but “not received” are the responsibility of you and your local Post Office. Please contact your local Post Office for these rare instances/situations. Also, delayed scanning on USPS is beyond our control once the package leaves our premises.
Digital Items: The following items cannot be returned or exchanged. Because of the nature of these items I can't accept returns for digital downloads.
International Shipping: We DO ship internationally. Times for international shipping does take between 3-5 weeks. With international shipping,we also ship First Class International with USPS which allows us to give International tracking. Shipping for International orders is typically between $10-$15, that is clarified when you are placing your order.
Pre-Orders: Pre-Orders are done throughout the year so that you have a chance to reserve your favorite Yarn Mamas Collection items and don't risk them selling out. With Pre-Orders we typically open up purchasing 1-2 months in advance, so please take note of that when you are purchasing any "Pre-Order" item.
Exchanges & Returns: All sale and discount items are final, no return, exchange, price adjustments or cancellations. If you would like to exchange / return an item that did not work out for you, please email us at email@example.com first to make sure your exchange/return is able to be processed. We are only able to process an exchange and or return that is made within 14 days of your USPS delivery date. Also, we allow items to be exchanged/returned only if they are unwashed and unworn, and if we are still carrying the specific items. Otherwise a refund or store credit will be offered. We cannot hold items until restocks arrive. Returns (minus return shipping charges) will be processed as soon as possible after we receive it from our P.O Box.
Inquires: As I'm sure you know, we are huge Instagram lovers, however, we have found it impossible to notify & keep up with customers' orders via Instagram. Please note that ALL order inquiries, questions or updates of the sort must be asked and confirmed via email - you can reach us at firstname.lastname@example.org. Please allow 48-72 hours for a response as again, we are a small business juggling daily life and do receive an immense amount of daily email traffic. We do our best to reply to you as quickly as we possibly can. With this, we are not always available on weekends either. Most emails received on a Friday will be answered on Monday.